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Podcast: Improving navigation on GOV.UK

Posted by: , Posted on: - Categories: GOV.UK, Podcast, Transformation, User research

Photo of Sam Dub (left) and Jenn Phillips-Bacher (right).

In this month’s episode of the Government Digital Service (GDS) Podcast, we explain why we updated the GOV.UK homepage and its menu bars, and how we went about it.

Sam Dub, Senior Product Manager, and Jenn Phillips-Bacher, Content Strategist, join us on this episode to share how their multi-disciplinary team has approached the never-ending user need to find information easily.

Continuing to work in the open

While there's been lots of developments on GOV.UK, the way most people browse it has remained largely unchanged after 2014, so it was worth investigating whether improvements would help users find what they came to the site for. We’ve previously shared what the discovery process unearthed, and what our next steps were going to be.

True to the design principle of working in the open to make things better, we also provided an update on how our ideas for the menu bars were progressing, including changes to our initial ideas. We followed this up with a similar piece tracking the changes to the GOV.UK homepage, highlighting the positive implications for accessibility.

Get involved

If you’re interested in sharing your user insights with the GOV.UK team, you can email them. If you’re interested in joining the team, based on what Jenn and Sam shared, you can always check our careers page for vacancies - and as Jenn said, don’t count yourself out, but check the job description! And finally, you can stay up to date by subscribing to the Inside GOV.UK blog.

Subscribe to our podcast

You can subscribe to the GDS Podcast on Spotify, Apple Podcasts and all other major podcast platforms. You can read a transcript of the podcast on Podbean.

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