Writing content for everyone
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I work as a content designer on the Digital Marketplace and for over a year now, I’ve also been working as a volunteer in adult literacy classes. I’ve been using...
You can find more information about content design as a profession in the Digital, Data and Technology Capability Framework.
I work as a content designer on the Digital Marketplace and for over a year now, I’ve also been working as a volunteer in adult literacy classes. I’ve been using...
...in July this year. Between July and November 39,000 users visited the site. So far the user journeys are looking much more successful than the old site and the feedback...
The other day, while driving along a local shortcut, I was faced with a ‘road closed’ sign and had to u-turn. Beyond the sign, there was no road where road had been yesterday.
If you’ve ever wondered what the difference is between a ‘content designer’ and an ‘editor’, here Holly Challenger and Beck Thompson reveal all.
...come from being a robot, we do need those emotions to help keep our users in mind. Follow Christine on Twitter, and don’t forget to sign up for email alerts....
...on the page - you wouldn’t be able to use it. We’ve written some guidance if you’re writing help text for transactions. When we test transactions we start with little...
...We’ve provided training, support and access to more than 1,000 writers across government, who have published more than 120,000 pieces of content to the site. The word about user needs...
...All of the designers can code or are learning to code. We call ourselves the Design Team because it's important to belong to a group with shared skills and experiences....
...subject of content design, starting with a short video interview with our own Padma Gillen, in which he explains what makes good content design and what makes a good content...
Sarah Richards is Head of Content Design at GDS. We sat down with her recently to ask some simple questions: What is content design? What difference does it make?