...code, sometimes process, sometimes training, sometimes policy - it’s all one service. They’re not scared to deploy the real-world user insights they’re gaining to challenge policy decisions or existing custom...
...to join the NHS organ donation register. Over 350,000 people have now registered for organ donation via this one link on GOV.UK [since Jan 2013] Via a comment on that...
Government services have been getting a growing number of complaints from people who feel misled by websites which charge for access to public services that are either free or much...
My first visit to meet DVLA in Swansea back in the summer of 2012 filled me with hope. I met Carolyn Williams MBE, who runs DVLA's tax disc service. She...
...1 Windows 57.0% 67.9% 2 iOS 22.5% 16.3% 3 Android 12.0% 6.6% 4 Macintosh 5.8% 5.9% 5 Linux 1.1% 1.1% 6 BlackBerry 0.7% 1.0% 7 Windows Phone 0.7% 0.3% 8...
Yesterday the BBC published data showing more people accessing iPlayer via tablet than via computer. This prompted me to update some of the data I gathered for the government's agreed approach to mobile last this time last year. The objective of the UK government's digital …
...Cabinet Office's own Behaviour Insights team to run experiments to learn how GOV.UK might increase the numbers of people choosing to register as organ donors. Testing different prompts We started...
Earlier this week the the final ministerial department joined GOV.UK. This isn't the end of the GOV.UK story; in fact it's barely the end of the beginning. But today is still a big moment, the result of commitment and collaboration …
...real users as early as possible. A feedback form on the new DCMS intranet In short, they used the same process espoused in the new Government Service Design Manual. They...
We’re in the middle of a significant change in how people use digital services. Use of mobile devices such as smartphones and tablets is exploding. People should be able to use digital services wherever they are, on the device of …
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