When it comes to doing stuff that matters, at scale, and under pressure, the Department of Work and Pensions (DWP) team developing the Universal Credit (UC) Digital Service is impossible to ignore.
Last autumn we shared early results of testing various versions of the GOV.UK 'Thank You' page.
Government services have been getting a growing number of complaints from people who feel misled by websites which charge for access to public services that are either free or much cheaper when accessed via the official GOV.UK website.
My first visit to meet DVLA in Swansea back in the summer of 2012 filled me with hope. I met Carolyn Williams MBE, who runs DVLA's tax disc service. She showed me a wonderfully well-categorised list of feedback sent in …
(Image courtesy of Guy Moorhouse) Earlier this month I dug into the analytics data to better understand what devices people are using when visiting GOV.UK. I thought I'd also quickly share headline data on what browsers, operating systems and screen resolutions …
Yesterday the BBC published data showing more people accessing iPlayer via tablet than via computer. This prompted me to update some of the data I gathered for the government's agreed approach to mobile last this time last year. The objective of the UK government's digital …
Some user needs are easier to meet than others. It doesn't take much research to confirm that most people searching for 'bank holiday' care most about when they can next enjoy a long weekend. But what if a user needed …
Earlier this week the the final ministerial department joined GOV.UK. This isn't the end of the GOV.UK story; in fact it's barely the end of the beginning. But today is still a big moment, the result of commitment and collaboration …
I've just got off the phone after talking to Andrew Simpson, the civil servant leading the redevelopment of the DCMS intranet. I've never met Andrew face to face, but I look forward to doing so, because he and his tiny …
We’re in the middle of a significant change in how people use digital services. Use of mobile devices such as smartphones and tablets is exploding. People should be able to use digital services wherever they are, on the device of …
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