GOV.UK One Login: Designing for inclusion at scale

In this blog post, learn how our user-centred design work has revealed some surprising findings, and what we’re doing to address them.
In this blog post, learn how our user-centred design work has revealed some surprising findings, and what we’re doing to address them.
Our new product pages and a new technical documentation format help users recognise that a resource is provided or curated by GDS.
...really stood out for me. User research, user research, user research This team did an unbelievable amount of user research. I know that those of us working in digital government...
...enough for a service designer just to talk service design, the service designer has to be able to start to talk policy and policy has to be able to start...
...Doing the hard work to make accessibility simple In May, Alistair Duggin blogged about the work he’d started on making GOV.UK accessible. He explained how he wanted to ensure people...
...you do, which one. So we brought together forms that relate to the same or similar tasks. That way we can explain which form to use in which circumstances. And...
Our aim over this parliament is to transform the relationship between the citizen and state: to transform government, together. Service design is a big part of how we plan to do that