...topics and we will keep blogging as our thinking develops How do we design assisted digital for people who will never use digital services and for those who with support,...
...at the Office for National Statistics (ONS) for 13 years, and for the last few my team has supported the publishing of hundreds of official statistics each year. We also...
...a practical session too. Since it was our first attempt at a workshop like this, it was as much a learning opportunity for us as it was for the OPG...
...various exercises to give everyone a voice: individual exercises, like pre-session homework, post-it note brainstorms or worksheets pair exercises task-based exercises for small groups exercises for the whole group, like...
...but from other government departments too.” Big projects, big prizes This is a fantastic step forwards for HMRC and for government. Thanks to the efforts of Permanent Secretary Lin Homer...
...payments by card online GOV.UK Notify, a notifications platform that can send email, SMS and postal letters for your service GOV.UK Design System, a framework for creating front-end applications that...
...our users so we would welcome your further feedback to help us with this service going forward. Follow IPO on Twitter, and don’t forget to sign up for email alerts....
...for We need a common format to present the pattern as practical guidance for service managers to build, run and improve services. This format will help us meet user needs...
...information about the user’s interaction with the service before they asked a webchat adviser for help having pre-written responses for common problems However, there are issues that limit webchat advisers...
...for government information and a single starting point for government services online. Every department, agency and ALB will benefit from each improvement and each new feature we add to the...
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