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Creating interactive design documentation for GOV.UK One Login

Two pages from the GOV.UK One Login prototype. The left page explains the prototype’s purpose and key features, with a button labelled 'Start an end-to-end journey.' The right page shows a list of user journey options, including creating an account, proving identity, and accessing services.

...but also internally for our user-centred design colleagues, product teams and most importantly, our Contact Centre. For example: contact centre staff use it for onboarding and training, helping them understand...