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Creating interactive design documentation for GOV.UK One Login

Posted by: and , Posted on: - Categories: GOV.UK One Login
Two pages from the GOV.UK One Login prototype. The left page explains the prototype’s purpose and key features, with a button labelled 'Start an end-to-end journey.' The right page shows a list of user journey options, including creating an account, proving identity, and accessing services.

...but also internally for our user-centred design colleagues, product teams and most importantly, our Contact Centre. For example: contact centre staff use it for onboarding and training, helping them understand...

What we need to do to support end-to-end services across government

Posted by: and , Posted on: - Categories: Service design, Transformation
a poster from one of the workshop with post-it notes with ideas

...are no longer meeting user needs or serving a purpose for government. 2. Solve whole problems for users The new standard should help to align services to things that users...

Designing public services that work for everyone 

Posted by: , Posted on: - Categories: Digital inclusion, Digital, Data and Technology
Graphic with a purple and yellow background titled “Digital Inclusion Action Plan”. Sub-text reads “We’re making sure everyone can be included in our digital world”. On the right, there is a simple line illustration of a person using a laptop.

...to asylum seekers. These honest, reflective conversations showed what it’s like to build for inclusion in practice.   Some clear themes emerged:   The need for more practical, real-world blueprints and guidance, not just principles   A desire for shared...