Skip to main content
GOV.UK

Blog: Government Digital Service

Organisations:
Government Digital Service, Department for Science, Innovation and Technology

Putting customers first:  DVLA and  CustomerFirst  partnering to improve Drivers Medical service

Dual carriageway with cars and buses on

Putting customers first:  DVLA and  CustomerFirst  partnering to improve Drivers Medical service

CustomerFirst, a new unit in the Government Digital Service, is working with the Driver and Vehicle Licensing Agency (DVLA) to explore improvements to the end-to-end customer journey for the Drivers Medical service, while continuing to prioritise road safety and accessibility for everyone who needs them. 

Read more of Putting customers first:  DVLA and  CustomerFirst  partnering to improve Drivers Medical service

How we make films at GDS

Posted by: Giles Turnbull, Posted on: 2 July 2014 - Categories: GDS team
GDS YouTube channel

We've made quite a few films in the last year or two. Recently, a few people have got in touch to ask how we do it. The long answer to that is very long.

Read more of How we make films at GDS - 10 comments

Find us elsewhere online

Posted by: Giles Turnbull, Posted on: 27 June 2014 - Categories: GDS team, GOV.UK
Find us elsewhere online GOV.UK

As well as this blog, GDS has a small selection of accounts on various social media networks and other web services, and we thought it would be useful to publish a list of them here.

Read more of Find us elsewhere online - 1 comment

The tricky topic of governance

Posted by: Ashley Stephens, Posted on: 25 June 2014 - Categories: Transformation
Governance for service delivery

When we're working with the 25 exemplar services, the transformation team often get asked how to govern service delivery in an agile world.

Read more of The tricky topic of governance - 1 comment

I fought the law and the users won: delivering online voter registration

Posted by: Pete Herlihy - former Lead Product Manager for GOV.UK Notify, Government Digital Service, Posted on: 20 June 2014 - Categories: GOV.UK, Transformation
I fought the law and the users won: delivering online voter registration

Last week we launched a new online service allowing people to register to vote. This is a big deal.

Read more of I fought the law and the users won: delivering online voter registration - 22 comments

Improving the Norwegian user experience

Posted by: Simon Kaplan, Posted on: 19 June 2014 - Categories: GOV.UK
Norwegian government site

I’ve just got back from speaking at a workshop for Norwegian government web editors on how GOV.UK keeps its focus on user needs and maintains content quality. I thought I’d share some reflections on the visit.

Read more of Improving the Norwegian user experience - 4 comments

Meeting the standard regardless of size

Posted by: Tom Scott, Posted on: 17 June 2014 - Categories: Service design
Service standard self-certification

In April 2014 the Digital by Default Service Standard went live, and since then all new or redesigned services have had to be assessed against all 26 points in the standard.

Read more of Meeting the standard regardless of size - 4 comments

Some interesting things about how we do content design

Posted by: Carrie Barclay and Giles Turnbull, Posted on: 13 June 2014 - Categories: Content design
Write less, say more

...subject of content design, starting with a short video interview with our own Padma Gillen, in which he explains what makes good content design and what makes a good content...

Read more of Some interesting things about how we do content design - 7 comments

We need interaction designers to help transform digital services

Posted by: gov.uk archive author, Posted on: 12 June 2014 - Categories: Service design
This could be you

...work at ben.terrett@digital.cabinet-office.gov.uk and I'll point you in the right direction. You should also follow the UK Gov Digital Jobs Twitter because we tweet about all the digital jobs from...

Read more of We need interaction designers to help transform digital services - 3 comments

Individual Electoral Registration - changing the way we register to vote

Posted by: gov.uk archive author, Posted on: 10 June 2014 - Categories: Transformation

...delivered the digital service with a small team against a deadline set in legislation is by being agile. Agile is not a thing you buy, agile is a thing you...

Read more of Individual Electoral Registration - changing the way we register to vote - 14 comments

Interesting stuff from GOV.UK blogs

Posted by: Giles Turnbull, Posted on: 5 June 2014 - Categories: GDS team, GOV.UK

A couple of weeks ago, we updated the index page for all the blogs hosted on GOV.UK.

Read more of Interesting stuff from GOV.UK blogs - 6 comments
Previous page
  • Page 1
  • …
  • Page 59
  • Page 60
  • Page 61
  • …
  • Page 117
Next page

Related content and links

Government Digital Service

We are the digital centre of government. We serve the public, central government departments and the wider public sector.

Find out more.

Sign up and manage updates

  • Email
  • Atom

Be part of the transformation

The unit of delivery is the team

If you’re interested in joining us, check out all open opportunities on the GDS careers site.

Follow us

  • Twitter
  • Facebook
  • YouTube
  • Instagram
  • LinkedIn
  • GDS Podcasts

Leading Government Digital and Data

Leading Government Digital & Data

Useful links

  • All GOV.UK blogs
  • All GOV.UK blog posts
  • GOV.UK
  • All departments
  • Accessibility statement
  • Cookies
All content is available under the Open Government Licence v3.0, except where otherwise stated
© Crown copyright