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Government Digital Service, Department for Science, Innovation and Technology

How GOV.UK Pay grew to processing £8 billion in transactions

GOV.UK Pay £8 billion. Showing GOV.UK Pay screen on an iPad and a mobile phone

How GOV.UK Pay grew to processing £8 billion in transactions

Since launching in 2016 GOV.UK Pay has now processed £8 billion in card payments online and over the phone. Here we look at how we’ve used data to grow the product to this milestone.

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Visas: user research from 5,000 miles

Posted by: Dave Mills, Posted on: 18 September 2014 - Categories: Transformation
China visas office

Hi, my name’s Dave Mills and I am the Product Owner for UK Visa and Immigration’s China visit visa exemplar – part of the Immigration Platform Technology programme. My background...

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You can now book a prison visit online

Posted by: Jake Barlow - former Director for GOV.UK, Government Digital Service, Posted on: 15 September 2014 - Categories: Transformation

Booking a prison visit should be simple and straightforward. Until now that was far from the case.

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Time for tea: the EE Techy Tea Party

Posted by: The GDS Team, Posted on: 10 September 2014 - Categories: Events
Sir Francis Maude at the EE Techy Tea Party

...a bonus that it was at the Houses of Parliament and there was great cake too! Join the conversation on Twitter, and don't forget to sign up for email alerts....

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Please release me: building a new statistical release calendar

Posted by: Sam Hall, Posted on: 9 September 2014 - Categories: Data, GOV.UK
Image courtesy of Simon Cunningham under a Creative Commons license.

Image courtesy of Simon Cunningham under a Creative Commons license. Sam Hall is Head of Publishing Operations at the Office for National Statistics. Statistics may be defined as "a body...

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Service standard - how’s it going?

Posted by: Olivia Neal, Posted on: 5 September 2014 - Categories: Service design
service standard wall

The digital by default service standard went fully live in April. That means that, in line with the Government Digital Strategy, all new and redesigned public facing services have to...

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Vertical campfires: our user research walls

Posted by: Kate Towsey, Posted on: 3 September 2014 - Categories: User research
Assisted Digital wall, cross-government workshops, 01.07.14 - Kate Towsey (1)

...some of ours. Carer’s Allowance: mapping the service transaction Many teams use their wall to map out end-to-end transactions for a service. The Carer’s Allowance team have done just that....

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Say the dot

Posted by: Giles Turnbull, Posted on: 1 September 2014 - Categories: GOV.UK
Say the dot out loud

Back in May, we wrote a short post explaining why we write the name of our website as GOV.UK, in capitals, and the URL as www.gov.uk, so that people know it’s a URL

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5 live - Civil Claims

Posted by: David Dilley, Posted on: 29 August 2014 - Categories: Transformation
Image by Boyce Duprey on a ~Creative Commons license

...Student finance and Lasting power of attorney. Image by Boyce Duprey on a Creative Commons license What the service is Civil claims are a way for the public to solve...

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100 technical hires

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 28 August 2014 - Categories: GDS team

...starts at Student Loans Company next week and was Managing Director and CIO at BT. Office of National Statistics has taken on Laura Dewis, Deputy Director Digital Publishing, who was...

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How sharing helps us improve digital services

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 22 August 2014 - Categories: Transformation
How sharing helps us improve digital services

...in government, but I'm starting to see it happen all over the place. There are some lovely examples of good sharing happening at the Registered Traveller exemplar project at the...

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