Creating the conditions for transformation
Creating the conditions for transformation
CustomerFirst shares early lessons from its work with the Driver and Vehicle Licensing Agency (DVLA).
CustomerFirst shares early lessons from its work with the Driver and Vehicle Licensing Agency (DVLA).
A little rant, if you’ll forgive the indulgence. It includes a confession, to make up for the ranting.
Licence: Creative Commons Attribution max_d80 A few months ago I decided to take my experience as a communications manager in the Department for Business Innovation and Skills (BIS) and go on secondment to GOV.UK
Back in January, the Australian government said it would be setting up a new Digital Transformation Office. That was great news. We were happy to welcome Australia to our international community of governments
Jamie Arnold has been part of GDS since the very beginning, working on the early stages of GOV.UK and many other projects since.
Last week we welcomed visitors from the US Digital Service and 18F over here for the best part of a week to swap stories, experiences, and mistakes.
...out if shared platforms will transform these user journeys. If we can make building blocks of code and functionality that can be re-used more widely across government, this can help...
...We interviewed the owner of an MOT station, and drivers who had bought and sold vehicles. We learned about their interactions with the government and existing systems, and how these...
Congratulations to the team at Companies House for taking their new free information service into public beta today. Their Chief Executive Tim Moss has just published a blog post, saying:...
...describes that as a team moving from project thinking (where the focus is on time and budget), through to product thinking (focus on users and shippable code) to service thinking...
...writing posts on this blog to document what they’re working on and what they’ve learned so far. Follow Felicity on Twitter, and don't forget to sign up for email alerts....