Creating the conditions for transformation
Creating the conditions for transformation
CustomerFirst shares early lessons from its work with the Driver and Vehicle Licensing Agency (DVLA).
National Get Online Week: what we’ve been doing
Posted by:
Chad Bond - former Deputy Director for Standards Assurance, Government Digital Service and Jacob Bonwitt, Posted on:
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Categories:
Events, GDS team
...basic digital skills free for adults who need extra help. GDS already helps government to create digital services so good that people prefer to use them, and the Service Standard...
Designing the register creation process
Posted by:
Martin Jordan – former Head of Service Design, GDS and Tom Hughes - Senior Content Designer, Posted on:
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Categories:
Data
When designing services or creating content, we always start by thinking about user needs. We create registers in the same way.
How the Sexual Health:24 service used GOV.UK patterns
...user needs in mind. They considered interactions including: how to tell people what the service is and how to encourage them to use it how to make things discreet by...
Platform as a Service team takes even-handed approach to meetings
...we’ve found to be effective. If you’re team adopts any other approaches, please share in the comments. Follow GDS on Twitter, and don't forget to sign up for email alerts....
Management by the team, not the managers
The People Board is elected by everyone in GDS, and is empowered to decide things and delegate tasks to other people and teams in GDS. This is how it works.
Being transgender at GDS
...that I wanted to transition full time to live my life as a woman rather than as a man. During 2015 I had come out as transgender to everyone outside...
Introduction to the new induction
A good induction should feel like checking into a beautifully designed 5-star hotel. You should be greeted on arrival and someone should be there to pre-empt any questions. They should...
It takes 2: how we use pair writing
I’m Sue. As a content designer at GDS, it’s my job to write content for everyone. This means I write in the simplest way to help our users do things...
Welcoming our new minister
...introductory discussions about the Digital Marketplace, Common Technology Services, and Data Registers In a quick Q&A with GDS staff, the minister reiterated the importance of rebuilding the relationship between citizen...
What’s new with the Service Manual?
It’s been a few months since we last posted here about the Service Manual, the best place to find guidance and tools for government service teams. Here's an update.
Related content and links
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
Government Digital and Data
Download the GOV.UK App
The GOV.UK app went live in public beta in July 2025. Find out how to download it for free on GOV.UK.