GOV.UK Wallet: Building momentum, working in partnership
GOV.UK Wallet: Building momentum, working in partnership
An update about GOV.UK Wallet and our engagement with the technology sector.
How users feel about webchat
Posted by:
Chris Heathcote - Product Manager for Accessibility Monitoring, Government Digital Service, Posted on:
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Categories:
Digital Service Platforms
Webchat is a support channel where users can talk to advisers through real-time online text chat. We ran an alpha to learn from departments that have been using webchat and to learn what works for users.
GDS welcomes 2 new senior hires
Posted by:
Kevin Cunnington - former Director General, Government Digital Service, Posted on:
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Categories:
GDS team, Transformation
...the organisation. Emily will be Director of Policy and Engagement at GDS. Emily previously worked at Number 10 as Senior Policy Adviser for Welfare, Employment and Pensions. Emily will be...
Help us give government better data about services
...identified 3 main useful metrics: the breakdown of transactions per channel, the number of unique users for a service, and the reason a user contacts a service or has to...
The GDS mission: support, enable and assure
Posted by:
Kevin Cunnington - former Director General, Government Digital Service, Posted on:
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Categories:
Transformation
...Verify is a live service, and growing fast. We’ve hired and trained more people to deliver digital services right across government. I’m proud to be leading an organisation that has...
National Get Online Week: what we’ve been doing
Posted by:
Chad Bond - former Deputy Director for Standards Assurance, Government Digital Service and Jacob Bonwitt, Posted on:
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Categories:
Events, GDS team
...basic digital skills free for adults who need extra help. GDS already helps government to create digital services so good that people prefer to use them, and the Service Standard...
Designing the register creation process
Posted by:
Martin Jordan – former Head of Service Design, GDS and Tom Hughes - Senior Content Designer, Posted on:
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Categories:
Data
When designing services or creating content, we always start by thinking about user needs. We create registers in the same way.
How the Sexual Health:24 service used GOV.UK patterns
...user needs in mind. They considered interactions including: how to tell people what the service is and how to encourage them to use it how to make things discreet by...
Platform as a Service team takes even-handed approach to meetings
...we’ve found to be effective. If you’re team adopts any other approaches, please share in the comments. Follow GDS on Twitter, and don't forget to sign up for email alerts....
Management by the team, not the managers
The People Board is elected by everyone in GDS, and is empowered to decide things and delegate tasks to other people and teams in GDS. This is how it works.
Being transgender at GDS
...that I wanted to transition full time to live my life as a woman rather than as a man. During 2015 I had come out as transgender to everyone outside...
Related content and links
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
Leading Government Digital and Data
