Since launching in 2016 GOV.UK Pay has now processed £8 billion in card payments online and over the phone. Here we look at how we’ve used data to grow the product to this milestone.
...make savings in the heart of government, the lessons learnt can be applied and borrowed to help elsewhere. Whether that may be healthcare or local councils or other areas entirely....
...the citizen. All of us here owe a great debt to the people who laid the foundations for the organisation we are today. One that is agile and iterative, in...
...Likewise, by making use of the UK Digital Marketplace code, we were able to release our beta version in just 5 weeks – months ahead of schedule. In July, GDS’s...
...imminent publication of the strategy and his plans for 2017 and beyond. Anyway. Time for some cake. Follow GDS on Twitter, and don’t forget to sign up for email alerts....
...which was attended by members of the EA content team, content designers working on EA services and a content designer from the Department for Communities and Local Government. We drafted...
...way to go. We’re approaching the service assessment transformation as we would a digital service transformation. User needs will continue to be identified and validated, and we will continue testing...
The US government runs an International Visitors Leadership Program, which brings together future leaders from around the world. The most recent visit was for future digital and technology leaders and GDS was invited to take part. We wanted to share what we learnt.
Webchat is a support channel where users can talk to advisers through real-time online text chat. We ran an alpha to learn from departments that have been using webchat and to learn what works for users.
...the organisation. Emily will be Director of Policy and Engagement at GDS. Emily previously worked at Number 10 as Senior Policy Adviser for Welfare, Employment and Pensions. Emily will be...
...identified 3 main useful metrics: the breakdown of transactions per channel, the number of unique users for a service, and the reason a user contacts a service or has to...
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