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Publishing Digital Service Assessments

Publishing Digital Service Assessments

The Digital by Default Service Standard comes into full force in April this year. We’ve been running assessments for a while now, and as with the services we assess, we’re also looking to continuously improve the assessment process itself with the feedback we get from services, departments and assessors.

One of the changes we’re now going to make is to publish all the assessment reports that we do. We’ll also publish the self assessments that departments make on smaller services. This isn’t just because we believe in transparency for the sake of public accountability. We think making the reports open is an easy way for service teams to learn from each other, and to raise awareness of the service standard itself.

Today, the report from the assessment of the Intellectual Property Office’s Patent Renewals service will go up on the data at GDS blog, with more reports for other services to follow over the next few days. After that we’ll be publishing the reports on every assessment shortly after they take place - you can subscribe to email alerts from the data blog if you’d like to be kept informed of these.

Follow Mark on Twitter and join in the wider conversation with @GDSteam

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  1. Comment by craig posted on

    Why is repayments taking so long mine been 10 weeks now and i just get told owt when I ring think all staff need to trained right security checks never take this long

    • Replies to craig>

      Comment by Carrie Barclay posted on

      Hi Craig. Not sure what repayments you are referring to. The best thing to do is contact the department you are dealing with to request an update on your particular situation. Thanks, Carrie

  2. Comment by Samantha Brown posted on

    Thank you - loving the fact that you are sharing details of service assessments.

    I have subscribed to email alerts as I am keen to read the next 39!

  3. Comment by Cleaning Services Brisbane posted on

    Great to see some common sense in government these days. It will be good to compare how you also operate and improve.

  4. Comment by Tom Scott posted on

    That's greta news, it'll be interesting to see what the departments are doing to meet the Digital by Default Service Standard.