Head of GOV.UK Neil Williams talks about the work that's been happening to future proof the government's content, including keeping up with new technologies and turning to robots to help.
Being agile doesn’t mean simply installing a methodology and then religiously sticking to that methodology. A little while ago we learned that we had a few challenges with GOV.UK delivery. So we had to adapt our approach. Here’s what we did and what we learned.
Doing complex tasks like ‘starting a business’ or ‘learning to drive’ means users have to find lots of different pieces of content and interact with government lots of times. We’ve been working to take all these bits and pieces and build them into a coherent service journey, which will be displayed on a single page.
Five years ago, with agencies and other departments, GDS took 2,000 government sites and turned them into a single publishing platform. In this blog post, people inside and outside GDS tell us what GOV.UK means to them.
We want to make it easier for users to find what they need on GOV.UK. So, we partnered with the Department for Transport and its agencies to transform the GOV.UK transport content.
As we’ve done since the beginning of GOV.UK, teams will continue to work in an agile way. However, work is now organised into quarter-long missions, each with a specific goal.
People don’t care about our internal processes. They just want to ‘do the thing’ – set up their limited company or register for self-assessment. Here's how we helped them do that.
We worked with the Department for Education and its agencies to make it easier for GOV.UK users to find the content they need. The results of this work are now starting to become visible to users.
GOV.UK recently published its draft 2017 to 2018 roadmap for GOV.UK, outlining what we want to do over the next year. In this post we outline why we’re doing it, and some of the principles that will underpin our work.
The GOV.UK content team has been working with the Ministry of Defence Medal Office and Directorate of Defence Communications to improve the medals content on GOV.UK. GOV.UK is where serving and previous armed forces personnel, and some civilians can find out if they’re eligible, and how to apply.