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GOV.UK

Posts about the development and iteration of the GOV.UK website. You can find more information for GOV.UK publishers on the Inside GOV.UK blog.

Transforming GOV.UK: the future of digital public services

Posted by: , Posted on: - Categories: GOV.UK, Transformation
Jen Allum on the stage, with a screen in the background reading 'Government in 2019 is still striving to meet user expectations'

Since 2012, we’ve taken nearly 2,000 government websites and combined them into a single site. But over these last 7 years, both technology and user expectations have changed in profound ways. In this post, Jen Allum talks about the next big phase of GOV.UK.

Podcast: Improving government services with GOV.UK step by step navigation

Posted by: , Posted on: - Categories: GOV.UK, Podcast, Service design
3 people sitting around a table in a recording studio, speaking to microphones. There is a screen behind them that says 'Government Digital Service Podcast'

Listen to this month’s episode of the GDS podcast to hear about the award winning step by step work on GOV.UK. Kate Ivey-Williams and Sam Dub, from the GOV.UK team, explain why and how the navigation was created, and its impact on users.

GOV.UK: a journey in scaling agile

GOV.UK team standup

Being agile doesn’t mean simply installing a methodology and then religiously sticking to that methodology. A little while ago we learned that we had a few challenges with GOV.UK delivery. So we had to adapt our approach. Here’s what we did and what we learned.

Building end-to-end services into GOV.UK

Kate Ivey-Williams talking about building service journeys into GOV.UK

Doing complex tasks like ‘starting a business’ or ‘learning to drive’ means users have to find lots of different pieces of content and interact with government lots of times. We’ve been working to take all these bits and pieces and build them into a coherent service journey, which will be displayed on a single page.