CustomerFirst is a new unit in GDS, set up to explore fresh ways of working in government and modernise public services. The unit launched in January 2026. This blog post shares insight into the work so far and plans for the 2 years ahead.
This week, we published our roadmap for modern digital government, setting out how teams across government are transforming public services through joined‑up platforms, AI adoption, stronger digital infrastructure, investment in talent, smarter funding, and greater transparency.
GDS Local is a new unit within the Government Digital Service (GDS) that brings central and local government together to improve how digital public services are designed and delivered. Working alongside councils, we’re helping create services shaped around real lives—easier to use, better connected and built on proven digital foundations.
Hear from the GDS team, in collaboration with colleagues in NHSE, on the results of their pilot using novel Privacy Enhancing Technologies (PETs) to enable international data collaboration on ultra-rare childhood cancer data.
Learn more about how we’re improving government services to work together, especially for people with a long-term health condition or disability.
Learn more about the process of creating the blueprint for a modern digital government including the collaboration involved, open working, and user-centered design.
18 months on from when we first outlined the GDS strategy for the next 3 years, our CEO Tom Read reflects on what has gone well, where we have adjusted our approach, and where we are now focusing our work.
At GDS, we use the Service Standard to create user-centred services. Our Advisory International team helps other countries to create their own service standards.
Tom Read, Chief Executive Officer of the Government Digital Service, sits down with us to chat about his first few months and what’s next for GDS.
Tom Read, Chief Executive Officer and the GDS Team share their strategy for 2021-2024.
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
