You can find more information about accessibility on the dedicated Accessibility in government blog.
...your service and include them in the design and testing of it. This is all too rarely done. A better approach to accessibility A better approach is to help people...
The slides aren't the thing. They're what make you pay attention to the thing.
I work as a content designer on the Digital Marketplace and for over a year now, I’ve also been working as a volunteer in adult literacy classes. I’ve been using...
...orange is information on a physical board in the team area. Why documenting work was useful The PIP team found this way of documenting their work useful for a number...
Dave Worley, a digital take-up advisor at GDS, describes how we are helping services across government to encourage users to use the digital service. Point 14 of the Digital Service...
...digital services (yes they exist and no, they’re not all elderly). I was part of a new team, brought in to work alongside the Transformation programme to support services to...
...It’s important to understand the context in which users are accessing our digital service. The prison visit booking team surveyed over 2,200 callers to the booking lines. They’ve used the...
...to support their plans. Assessors have a set of prompts for assessments at each phase of service design, helping them to get the best information from the service manager about...
https://www.youtube.com/watch?v=NIDFIsfsFeA This week, Cath Richardson and Jon Rimmer talk about some of the user research methods we are using at GDS to help us understand how people use our online...
Joshua Marshall is Head of Accessibility at GDS. Just before Christmas, we sat him down for a short chat about his work. In Joshua’s opinion, the single most important thing GDS has done to improve accessibility across government is “change …
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
