Guest post: user research at the Home Office

...the current Priority Service to come to our offices for a demonstration of the form. At the moment, the service uses long paper forms that often require repeated entry of...
...the current Priority Service to come to our offices for a demonstration of the form. At the moment, the service uses long paper forms that often require repeated entry of...
...with Women Techmakers today between 3pm and 6pm for the Women Techmakers Summit at Campus London. GDS's Head of Content Design, Sarah Richards, shares her thoughts on women in technology....
https://www.youtube.com/watch?v=NIDFIsfsFeA This week, Cath Richardson and Jon Rimmer talk about some of the user research methods we are using at GDS to help us understand how people use our online...
Today is World Book Day, so we thought it would be fun to look back through history and find out about some civil servants who dabbled as authors on the side.
You may not have noticed, but we recently changed the bit that says 'GOV.UK' in the black banner that appears across the website.
...pages on GOV.UK. The sites are very different so it's not always possible to make a direct page-to-page mapping, but we can get pretty close. Content Old HMRC site* New...
Government services have been getting a growing number of complaints from people who feel misled by websites which charge for access to public services that are either free or much...
Got a link you think we’ll love? Share it with us on Twitter: @GDSTeam Next week is the seventh annual National Apprenticeship Week. Follow the hashtag #NAW2014 throughout the week...