Fail them faster
The other day, while driving along a local shortcut, I was faced with a ‘road closed’ sign and had to u-turn. Beyond the sign, there was no road where road had been yesterday.
Weekend links: Next Generation Testing, UK Trade and Investment, and more
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User research - a day in the life
) This week, Cath Richardson and Jon Rimmer talk about some of the user research methods we are using at GDS to help us understand how people use our online services.
Improving GOV.UK on mobile devices
Mobile use on GOV.UK has increased significantly since launch in October 2012, moving from around 15% to 23% of the overall audience.
User testing at DVLA
We’re learning a lot about users as we work with more teams outside GDS. Jamie Trollope from the Customer Insight and Diversity Team at the Driver and Vehicle Licensing Agency (DVLA) writes about what they’ve discovered during some recent user …
Meet the User research team
Today marks the return of our occasional series of videos introducing GDS teams. So far, we've introduced the Transformation team, the Finance team and the Hosting and Infrastructure team, and shone the Spotlight on procurement. Now we'd like to give you …
Giving it to us straight
With the number of ministerial departments, public bodies and agencies on Inside Government increasing each month and features being released or adjusted daily, it is important to gauge the success of each iteration. That way, we can make sure that …
Researching Inside Government
Hi I’m Angela, I work in the User Research Team and would like to talk about the range of research we conducted in the run up to the launch of Inside Government. Just to recap, on 15 November the GDS …
This week at GDS
Posted by:
Mike Bracken - former Executive Director, Government Digital Service, Posted on:
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Categories:
GDS team
It’s a year since the event that officially launched GDS. The last twelve months have seen major milestones like the release of GOV.UK, the Digital Strategy and the transition of government departments to the single domain, all at a pace …
What we know about the users of Inside Government
Posted by:
Ross Ferguson - former Deputy Director for Portfolio Delivery on GOV.UK, Government Digital Service, Posted on:
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Categories:
GOV.UK, User research
Publishing all the government’s corporate information on a shared platform hasn’t been done before. So the Inside Government team have been building a profile of the site's users over the months as we’ve been developing the product. This is what we …
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