In this blog post, learn how our user-centred design work has revealed some surprising findings, and what we’re doing to address them.
What we learned from user research with the public on completing PDF and online forms.
The other day, while driving along a local shortcut, I was faced with a ‘road closed’ sign and had to u-turn. Beyond the sign, there was no road where road had been yesterday.
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This week, Cath Richardson and Jon Rimmer talk about some of the user research methods we are using at GDS to help us understand how people use our online services.
Mobile use on GOV.UK has increased significantly since launch in October 2012, moving from around 15% to 23% of the overall audience.
We’re learning a lot about users as we work with more teams outside GDS. Jamie Trollope from the Customer Insight and Diversity Team at the Driver and Vehicle Licensing Agency (DVLA) writes about what they’ve discovered during some recent user …
Today marks the return of our occasional series of videos introducing GDS teams. So far, we've introduced the Transformation team, the Finance team and the Hosting and Infrastructure team, and shone the Spotlight on procurement. Now we'd like to give you …
With the number of ministerial departments, public bodies and agencies on Inside Government increasing each month and features being released or adjusted daily, it is important to gauge the success of each iteration. That way, we can make sure that …
Hi I’m Angela, I work in the User Research Team and would like to talk about the range of research we conducted in the run up to the launch of Inside Government. Just to recap, on 15 November the GDS …
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
