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Blog Government Digital Service

Organisations:
Government Digital Service, Department for Science, Innovation and Technology

How GOV.UK Pay grew to processing £8 billion in transactions

GOV.UK Pay £8 billion. Showing GOV.UK Pay screen on an iPad and a mobile phone

How GOV.UK Pay grew to processing £8 billion in transactions

Since launching in 2016 GOV.UK Pay has now processed £8 billion in card payments online and over the phone. Here we look at how we’ve used data to grow the product to this milestone.

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Happy birthday GOV.UK

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 17 October 2014 - Categories: GDS team, GOV.UK
GOV.UK is 2 years old

...when we needed it. And of course there's Martha Lane Fox. Not just because she wrote the report that started it all, but because she's been a constant source of...

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Building digital civic infrastructure from the ground up

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 15 October 2014 - Categories: Transformation
Presentations with Mike Bracken

...the process before can’t figure out what they need to do. The existing form needs three pages of complicated explanation for a six page form, and people still can’t work...

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Combining user research and analytics to improve the user experience

Posted by: Charlotte Clancy and Lana Gibson, Posted on: 10 October 2014 - Categories: GOV.UK
GOV.UK, Charlotte Clancy sticky notes - Rachel Singh

Over the last year or so, we’ve been working on moving the websites of 311 government agencies and arms length bodies onto GOV.UK, as part of the transition towards a single online platform for all government services.

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When is it ok not to open all source code?

Posted by: James Stewart, Posted on: 8 October 2014 - Categories: GOV.UK, GOV.UK One Login, Technology

To meet the Digital By Default Service Standard, digital services have to ‘make all new source code open and reusable, and publish it under appropriate licences.

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A new way to view your driving licence info online

Posted by: Sally Meecham, Posted on: 7 October 2014 - Categories: GOV.UK, Transformation

View your driving licence information is a new digital service from DVLA. It's a simpler, clearer and faster way to view your driving information online.

Read more of A new way to view your driving licence info online - 84 comments

New paths opened as Transport Direct closes down

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 3 October 2014 - Categories: Digital strategy
Transport Direct screenshot

...browser, every time you plan a journey, switch on your satnav, or buy a train ticket. Government should do only the things that only government can do. In this case,...

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Self-assessment - training assessors across government

Posted by: Tom Scott, Posted on: 2 October 2014 - Categories: Service design
Service assessment training across government

A few weeks ago GDS hosted the latest training session for Digital by Default (DbD) assessors. There were over 50 attendees from across government - the largest assessor training session we have run so far.

Read more of Self-assessment - training assessors across government - 5 comments

Liam Maxwell commits to CTO post until 2018

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 26 September 2014 - Categories: GDS team
Liam Maxwell

...as Chief Technology Officer for government until at least 2018. That's good news for all sorts of reasons. Liam is famous around government for waving his phone at people. Wrapped...

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The Public Guardian on agile development

Posted by: James Holloway, Posted on: 26 September 2014 - Categories: Transformation

You hear the word agile in government a lot these days. And not only within the teams making digital services. Agile development is a way to make software. We build...

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Here's what we mean by building for inclusion

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 23 September 2014 - Categories: Transformation
Angela Scale from the apprenticeships team

...the concept that I’ll be able to improve the service whenever I need to – that’s a huge change for the Agency.” The alpha successfully passed a Service Standard Assessment...

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