How we’re making it easier to access government forms online
How we’re making it easier to access government forms online
What we learned from user research with the public on completing PDF and online forms.
What we learned from user research with the public on completing PDF and online forms.
I spent Saturday at Ravensbourne College in North Greenwich as one of the judges at Interactivism - a hack event organised by Google, FutureGov, Livity and the RSA looking at innovative ways of using the web to help young people …
Inherent to the content strategy of the citizen beta of GOV.UK is hiding complexity and building tools before writing content. Much of the detail of government policy is difficult for normal folk to grasp and understand - and the proposition of …
An important design rule of GOV.UK is to hide complexity, so if we are being truly user-centric, people should not need to understand the structure of government to be able to access services. Search data tells us that when people …
UPDATE (23 April 2015): The videos linked to in this blog post have been removed as part of the normal process of updating GOV.UK to better meet user needs. “You study, you learn, but you guard the original naiveté.” I wanted …
We took a decision early on in the project that GOV.UK should be forward-looking and exploit modern browsers. Browser technology evolves rapidly, so constant iteration will allow GOV.UK to exploit new technologies as they reach maturity.
The Minister for the Cabinet Office, Francis Maude, and I recently travelled to the West Coast of the US which coincided with the launch of GOV.UK. It was slightly surreal not to be in the UK for such an important …
We invited members of the cross Government Heads of Digital Engagement network along to GDS to participate in the release of GOV.UK. Nettie Williams (Ministry of Justice), Helen Lewis (HM Treasury) and Ian Strafford (Dept of Work & Pensions) very …
We're already talked about why we chose Amazon Web Services for hosting the beta of GOV.UK, and how we approached some of the decisions that came with it. Cloud hosting gives us the flexibility to rapidly iterate our infrastructure as …
I invited David Gigg and Ian Sears from Stephen Allott's team along to the 3rd Agile Teacamp late last month. Stephen (pictured), in his role as Government Crown Representative for SMEs, is committed to giving emerging suppliers a stronger voice …
At GDS, you will repeatedly hear that meeting user needs is the defining principle behind GOV.UK. There are a number of data sources that help us design and iterate the products we are building, including data from internal systems.