We took advantage of the switch to remote working and tried new working practices in GOV.UK Pay. Our aim was to help people find a balance between work and life that works for them. Here’s what happened.
DIT’s data team explain how working in the open resulted in improvements to the GOV.UK Notify service.
Recently we've been blogging a lot about how coronavirus has changed operations within government. Here we share how we changed our community management techniques to cope with the huge increase of user queries and what our top tips to other organisations are.
GDS senior creative writers Angus Montgomery and Sarah Stewart discuss the role of writers in government and how clear writing can help people to do their jobs better. If you’re asked to write a blog post, opinion piece or presentation, here are Angus and Sarah’s 10 tips for clear writing.
...make a service landscape. Work towards meeting the updated Service Standard Point 2 of the updated Service Standard says services should solve a whole problem for users, while point 3...
...hours. Let people know what support is available At all stages we remind people where they can get urgent help. We have a page on the GDS intranet with resources...
In this guest post, Dean Vipond, lead designer at NHS Digital, describes how they adapted the GOV.UK Design System for use in their health and care services.
The team running a retrospective after conducting research in Indonesia The Global Digital Marketplace aims to help international governments make their procurement more transparent, and to boost their digital, data...
Listen to former Department for Work and Pensions deputy director Kit Collingwood look back on her time in the civil service and discover how she founded the OneTeamGov movement.
...to explore innovative solutions to make services better for users. We’re looking forward to continuing to learn, iterate and share our findings. If your department has recently set up an...
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
