User research - a day in the life
This week, Cath Richardson and Jon Rimmer talk about some of the user research methods we are using at GDS to help us understand how people use our online services.
User research
You can find more information about user research on the dedicated User research in government blog.
Improving GOV.UK on mobile devices
Mobile use on GOV.UK has increased significantly since launch in October 2012, moving from around 15% to 23% of the overall audience.
Insights into site search
Last week, Roo Reynolds wrote about how we’ve been improving site search on GOV.UK. Throughout the past couple of months we’ve been analysing our search data to find out more about how people are searching the site. Here are some …
User testing at DVLA
We’re learning a lot about users as we work with more teams outside GDS. Jamie Trollope from the Customer Insight and Diversity Team at the Driver and Vehicle Licensing Agency (DVLA) writes about what they’ve discovered during some recent user …
What we know about the users of Inside Government
Posted by:
Ross Ferguson - former Deputy Director for Portfolio Delivery on GOV.UK, Government Digital Service, Posted on:
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Categories:
GOV.UK, User research
Publishing all the government’s corporate information on a shared platform hasn’t been done before. So the Inside Government team have been building a profile of the site's users over the months as we’ve been developing the product. This is what we …
From user needs to content - what’s the story?
We’ve already written about how we’ve worked to identify user needs for GOV.UK, so now I’d like to explain a bit more about what happens next - how does a need become published content or a tool on the site?
Learning from user testing
We’re doing a lot of user testing over the summer, and Sarah Prag has a quick update on a couple of things we’ve already changed based on what we’ve learnt so far.
GOV.UK beta day 1- your feedback acted upon
Posted by:
Richard Pope - former Product Manager for GOV.UK, Government Digital Service, Posted on:
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Categories:
GOV.UK, User research
We said we’d be iterative, so here’s a list of all the changes we’ve made since the release last night. Most of these things went live at 3pm today - largely based on your feedback - so keep it coming!
Using search data to meet user needs
As a Product Analyst in the GDS Delivery team acquiring data is critical for telling us if our products are meeting user needs and how improvements must be made to content and services. Our team analyses not only search data …
User testing accessibility
My name is Joshua Marshall, and I'm a front-end developer and the Accessibility Lead for the team working on the beta of GOV.UK. Most of my focus has been on making sure that both the public facing website and the …
Related content and links
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
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