User research - a day in the life
...can do to encourage people to get online. It also allows you to plot where your transactions are, what are the skills that are required in order to independently complete...
User research
You can find more information about user research on the dedicated User research in government blog.
Improving GOV.UK on mobile devices
Mobile use on GOV.UK has increased significantly since launch in October 2012, moving from around 15% to 23% of the overall audience.
Insights into site search
Last week, Roo Reynolds wrote about how we’ve been improving site search on GOV.UK. Throughout the past couple of months we’ve been analysing our search data to find out more about how people are searching the site. Here are some …
User testing at DVLA
We’re learning a lot about users as we work with more teams outside GDS. Jamie Trollope from the Customer Insight and Diversity Team at the Driver and Vehicle Licensing Agency (DVLA) writes about what they’ve discovered during some recent user …
What we know about the users of Inside Government
Posted by:
Ross Ferguson - former Deputy Director for Portfolio Delivery on GOV.UK, Government Digital Service, Posted on:
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Categories:
GOV.UK, User research
...of Inside Government have been designed for use by everyone and anyone in the UK (and beyond). Inside Government must have this broad appeal and application because it will be...
From user needs to content - what’s the story?
We’ve already written about how we’ve worked to identify user needs for GOV.UK, so now I’d like to explain a bit more about what happens next - how does a need become published content or a tool on the site?
Learning from user testing
We’re doing a lot of user testing over the summer, and Sarah Prag has a quick update on a couple of things we’ve already changed based on what we’ve learnt so far.
GOV.UK beta day 1- your feedback acted upon
Posted by:
Richard Pope - former Product Manager for GOV.UK, Government Digital Service, Posted on:
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Categories:
GOV.UK, User research
...Open Government License.Thanks to @harrym for suggesting this. 4. We’ve fixed errors related to kml (which is for location and mapping) 5. We’ve updated the copy on the inheritance quick...
Using search data to meet user needs
...get relevant results even with the “wrong” search term. On Directgov when a user searches for license they will get results for licence and the term ‘unemployment benefit’ returns Jobseekers’...
User testing accessibility
...– both able-bodied and disabled – has focussed our efforts on not just whether our code validates or the colour contrast is good enough but that formats work for all...
Related content and links
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
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