Posts about the digital transformation work GDS and the wider government is undertaking.
...can prototype a digital alternative and test it with real people in just a couple of days. Follow Mike on Twitter, and don't forget to sign up for email alerts....
...in how people work, and how HMRC delivers digital government services. “There’s a phenomenal buzz here, and people are interested in what we’re doing. Not just from elsewhere in HMRC,...
Our fourth design principle is "Do the hard work to make it simple”. A team working at the Ministry of Justice have been putting that into action recently, trying to...
Back in June, we launched the live phase of the new Register to vote digital service, number one on our list of transformation exemplars. I can't overstate the importance of...
...visit booking team used their digital analytics to improve the service design was by uploading the number of slots selected to their digital analytics tool using whats called a custom...
...together a selection of interesting posts on the subject of digital transformation, starting with a short video introducing the transformation team. https://www.youtube.com/watch?v=tkcZMGARsuc Explaining the discovery, beta and alpha phases https://www.youtube.com/watch?v=UVX1BT0oxWU...
There's a letter that gets sent out to some elderly people who make claims for Carer's Allowance. It opens with these two sentences: We have decided that you meet the...
When we're working with the 25 exemplar services, the transformation team often get asked how to govern service delivery in an agile world.
Last week we launched a new online service allowing people to register to vote. This is a big deal.
...delivered the digital service with a small team against a deadline set in legislation is by being agile. Agile is not a thing you buy, agile is a thing you...
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