You can find more information about service design on the dedicated Services in government blog.
...latest iteration of the Service Manual to give teams guidance on how to build great services. Now we’ve launched the Service Toolkit to give them quick access to the resources...
...less simple. So we carried out a user research project to find out how GDS can better support people at different stages of service design and delivery. GDS already offers...
...and for all your comments on blog posts throughout 2016. We’ll be back in the new year. Follow GDS on Twitter, and don’t forget to sign up for email alerts....
The Service Manual helps people across government build better services and prepare for service assessments. We've spent the past year updating the content and design of the manual. Here is some more detail on our most recent updates.
...to share what we are are doing with service teams to make this process better. The Digital Service Standard is integral to how we build good digital services in government....
...on data without much visualisation. We tested a prototype of a spreadsheet to find out if the metrics and other information we had developed were the right ones. This helped...
...user needs in mind. They considered interactions including: how to tell people what the service is and how to encourage them to use it how to make things discreet by...
It’s been a few months since we last posted here about the Service Manual, the best place to find guidance and tools for government service teams. Here's an update.
I’m Katy. I’m currently working in the Digital Public Services and Business Transformation Division as part of the Scottish government’s Graduate Development Programme.
We spoke recently at a roundtable in Parliament, organised by the All Parliamentary Group for Design and Innovation (APDIG). At the session, ‘Designing the next generation of government services’, we talked about why GDS is making service design a priority.
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
