You can find more information about service design on the dedicated Services in government blog.
...very simple way of doing this. Building with the Government as a Platform principle The Service Toolkit currently features links to: standards: the Digital Service Standard, the Technology Code of...
From a user’s point of view, the definition of a government service is simple: it helps you do something. But how services are designed and made across government is far...
...Doing the hard work to make accessibility simple In May, Alistair Duggin blogged about the work he’d started on making GOV.UK accessible. He explained how he wanted to ensure people...
The Service Manual helps people across government build better services and prepare for service assessments. We've spent the past year updating the content and design of the manual. Here is some more detail on our most recent updates.
...way to go. We’re approaching the service assessment transformation as we would a digital service transformation. User needs will continue to be identified and validated, and we will continue testing...
...identified 3 main useful metrics: the breakdown of transactions per channel, the number of unique users for a service, and the reason a user contacts a service or has to...
...user needs in mind. They considered interactions including: how to tell people what the service is and how to encourage them to use it how to make things discreet by...
It’s been a few months since we last posted here about the Service Manual, the best place to find guidance and tools for government service teams. Here's an update.
I’m Katy. I’m currently working in the Digital Public Services and Business Transformation Division as part of the Scottish government’s Graduate Development Programme.
We spoke recently at a roundtable in Parliament, organised by the All Parliamentary Group for Design and Innovation (APDIG). At the session, ‘Designing the next generation of government services’, we talked about why GDS is making service design a priority.
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
