CustomerFirst is a new unit in GDS, set up to explore fresh ways of working in government and modernise public services. The unit launched in January 2026. This blog post shares insight into the work so far and plans for the 2 years ahead.
This week, we published our roadmap for modern digital government, setting out how teams across government are transforming public services through joined‑up platforms, AI adoption, stronger digital infrastructure, investment in talent, smarter funding, and greater transparency.
We tested a new way to connect health and government support, helping people with long-term conditions stay in or return to work.
...been rewritten as a static site generated with Python, with some front-end functionality provided by JavaScript. As with most GDS products, the code is open-source and freely available on GitHub....
Today we’re publishing our second quarterly progress report on the commitments made in the Government Digital Strategy. Transforming government services http://www.youtube.com/watch?v=Bn5zEQLluoc In 2011 the first challenge we faced was the...
An important design rule of GOV.UK is to hide complexity, so if we are being truly user-centric, people should not need to understand the structure of government to be able to access services. Search data tells us that when people …
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
