Designing the Scottish government’s service standard assessments
I’m Katy. I’m currently working in the Digital Public Services and Business Transformation Division as part of the Scottish government’s Graduate Development Programme.
Publishing Digital Service Assessments
Posted by:
Mark McLeod - former Senior Product Manager for GOV.UK, Government Digital Service, Posted on:
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Categories:
Service design
The Digital by Default Service Standard comes into full force in April this year. We’ve been running assessments for a while now, and as with the services we assess, we’re also looking to continuously improve the assessment process itself with …
Supporting service managers
The Government Digital Strategy described a new role crucial for helping create digital services so good that people choose to use them - the service manager. We’ve started an induction and development programme for those people, prototyping and learning as …
Getting up to Standard
The Government Digital Strategy says that all new or redesigned digital services will meet the Digital by Default Service Standard from April 2014. Before then, GDS is using the standard to support the Cabinet Office spending controls, to deepen knowledge of …
Rebalancing technology across government
Today we are releasing a further iteration of the Government Service Design Manual. We’ve updated this with more guidance for service managers and, for the first time, information for Chief Technology Officers on how government is rebalancing its approach to …
Talking heads
One of the updates we’ve made to the Government Service Design Manual is to add video case studies. Video has been one of the best methods we’ve found for quickly and candidly sharing what it’s like to work on a …
Beating performance anxiety
One of the most important objectives for the Digital by Default Service Standard project was setting out a consistent way of measuring service performance. Why? Because all too often, there has been no shared understanding of how concepts like ‘customer …
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