1. Ross Chapman (@rosschapman)

    A fantastic use of video - to explain processes and in-effect, creating better documentation. Stats say that people learn better when they see and hear, than just reading text, so using video in this way is definitely the way forward.

    Thank you for taking this (brave) step - I hope it serves as an inspiration to other organisations and corporates particularly (who can document quite poorly!).

    Link to this comment
    • Matt Sheret

      Cheers Ross! I have to admit though that it hasn't felt all that brave for our part - it's just been a terrific way of sharing and documenting information.

      Link to this comment
  2. claire

    If video case studies are useful "the case of the manual, videos are a great way of giving a personal perspective to the huge amount of information and guidance we’ve published. People learn in different ways, and having someone talk about their experience of working on digital services can be a really valuable way of sharing information" should we also not provide this service to customers of gov.uk information? E.g. video case studies to comunicate about our online transactions or other information that users can find on gov.uk etc?

    Link to this comment
  3. Shawn

    Transcripts are great but it would be better if the videos also had captions (for the deaf and for those of us that don't have a soundcard, or those of us that work in a shared office and don't have headphones!) . If you get to the videos via YouTube they don't seem have a link to the transcipt and neither does the video above.

    Link to this comment
  4. chrisemmerson

    Hi. Agree totally that video is one of the best ways of 'giving a face to the faceless', which for Government bureaucracies can be essential when trying to engage with customers, members of the public, stakeholders and so on. We've done quite a lot of work within the Environment Agency to get our people used to the idea of video as a vital communication tool, as well as encouraging them to actually get out and film stuff themselves - a 30 second clip of a river in drought (or flood) can bring the situation alive in a way words cannot. As a video producer within and for the organisation, as well as freelance, I'm really interested to follow where this goes. Good stuff

    Link to this comment