One link on GOV.UK - 350,000 more organ donors
Last autumn we shared early results of testing various versions of the GOV.UK 'Thank You' page.
DVLA, we salute you
My first visit to meet DVLA in Swansea back in the summer of 2012 filled me with hope. I met Carolyn Williams MBE, who runs DVLA's tax disc service. She showed me a wonderfully well-categorised list of feedback sent in …
User testing at DVLA
We’re learning a lot about users as we work with more teams outside GDS. Jamie Trollope from the Customer Insight and Diversity Team at the Driver and Vehicle Licensing Agency (DVLA) writes about what they’ve discovered during some recent user …
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