The search engine optimisation landscape is changing. As I have blogged previously, we are doing our best to make sure we use the same search terms as our users to make content easier to find. Now that Directgov and Business Link are …
This post was contributed by Joanne Inskip, Senior Customer Insight Manager at the Government Digital Service: At the start of 2011, the GDS Customer Insight team were given the task of developing a research methodology that could: Measure the …
Directgov was launched in April 2004 to allow people to access public services and government information in a single place. We know that people care little about the structures of government and do not want to go searching around the …
As mentioned in other blogs, one of the first and primary tasks for the Alphagov project was to build a site that provided the information and services users need. So where were we going for the evidence? Within the timescale …
Following the recent retirement of Andrew Stott as Director for Digital Engagement we have received several queries about the future of the Digital Engagement agenda. So we are very pleased to introduce Chris Chant, who has been appointed Director for …
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