The search engine optimisation landscape is changing. As I have blogged previously, we are doing our best to make sure we use the same search terms as our users to make content easier to find. Now that Directgov and Business Link are …
This post was contributed by Joanne Inskip, Senior Customer Insight Manager at the Government Digital Service: At the start of 2011, the GDS Customer Insight team were given the task of developing a research methodology that could: Measure the …
Directgov was launched in April 2004 to allow people to access public services and government information in a single place. We know that people care little about the structures of government and do not want to go searching around the …
We share learnings we got from analytics about what people are doing when visiting government web pages.
Following the retirement of Andrew Stott, we're pleased to introduce Chris Chant as new Director for DirectGov and Digital Engagement.
If you’re interested in joining us, check out all open opportunities on the GDS careers site.