The Service Manual helps people across government build better services and prepare for service assessments. We've spent the past year updating the content and design of the manual. Here is some more detail on our most recent updates.
Digital Service Standard
We’ve blogged before about our discovery into building better service assessments. Now we’re ready to talk about our new approach.
The US government runs an International Visitors Leadership Program, which brings together future leaders from around the world. The most recent visit was for future digital and technology leaders and GDS was invited to take part. We wanted to share what we learnt.
I’m Katy. I’m currently working in the Digital Public Services and Business Transformation Division as part of the Scottish government’s Graduate Development Programme.
The Digital by Default Service Standard has been running as a beta for almost a year now, but formally comes into force in April. Now that we’ve run over 40 assessments, we thought it was time to summarise what we’ve …