The importance of creating inclusive government services
The challenges of building effective services for all and some of the work we're doing to make services as inclusive as possible.
The challenges of building effective services for all and some of the work we're doing to make services as inclusive as possible.
This week news of an office move at GDS, as well as new developments on open standards and the launch of Go ON North East. Rewired State are holding a...
...Letwin, who is the Minister for Public Policies, probably the deepest thinker around how government works. He came over to see GDS. He had a good tour, so Identity, and...
...and Pensions (DWP). It administers State Pension and Pension Credit applications to customers living in South Lincolnshire, Leicestershire, Northamptonshire, Nottinghamshire and parts of Warwickshire. Leicester also delivers the DWP Bereavement...
Over the past two weeks, the assisted digital project with the Helen Hamlyn Centre for Design has evolved from understanding the reasons that older people are either not online at all or are only partially online, to developing ideas for …
...the people who need it for Assisted Digital. Karen Stokes (Project Manager, Government Digital Service): We know that not everyone will be able to use digital services independently so we...
We’ve started a project with the Helen Hamlyn Centre for Design about how assisted digital support can meet the needs of older people. Peter Ziegler is leading the project and is a specialist in design research in older people and …
...forward digital inclusion projects, and by working with departments to build digital inclusion into their policy development; developing the evidence base on ‘what works’ in digital inclusion, and using this...
...on what prospective British citizens did on a daily basis, and compared it to a control group of British citizens. Black box photo by Ben Terrett Touch City Mandy Wu...
We know that great work is already going on inside and outside government to help people use digital services. We’re collecting examples to share as best practice and to learn from as we develop ideas for assisted digital support. We’ve …