CustomerFirst is a new unit in GDS, set up to explore fresh ways of working in government and modernise public services. The unit launched in January 2026. This blog post shares insight into the work so far and plans for the 2 years ahead.
...code is on GitHub. Although we made this for the exhibition we’re already thinking of other ways we could use it, given that it’s web-based. It could be a great...
...progress in three areas: improving the user’s experience of the service, reducing running costs, and shifting people towards using the digital channel. The GDS design principles provided us with a...
...moving in the right direction. But it’s also a helpful reminder of the work we still need to do to support those who are less able to use online services....
This week we have welcomed four new departments to the Inside Government section of GOV.UK: Department for International Development, Department of Health, Home Office and Wales Office.
The move of web content from the Department of Health (DH) to GOV.UK has been a relatively calm experience for the DH team. It’s been extremely busy and quite intense at times but I only had one day of actual …
Applying for licences is rarely a fun activity and this applies equally to the authorities responsible for processing them. When you wanted a licence extension for your birthday party in...
Getting a new message out This week the IT Reform team within GDS released new guidance to government departments and suppliers around the technology we use. We've done this to make sure our technology doesn't end up becoming inflexible, overdesigned, …
You might think that we’ve gone a little quiet since we published the Open Standards Principles last November, but we’ve been working hard on getting together the processes and the people to lead on some of the open standards challenges …
This morning we fully welcomed the Foreign and Commonwealth Office (FCO) on to GOV.UK. There are lots of new features and services but a big focus for our team has been building the new Foreign Travel Advice pages. Foreign Travel …
...clearer, faster Worldwide takes over from some long established and well-used sites and attempts to tackle a number of challenges troubling those sites by making them simpler, clearer and faster....
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
