Update from the GDS Responsible AI Advisory Panel
Update from the GDS Responsible AI Advisory Panel
How is government using AI responsibly? Insights, challenges and next steps from the GDS’s Responsible AI Advisory Panel.
Celebrating our 5th birthday
...imminent publication of the strategy and his plans for 2017 and beyond. Anyway. Time for some cake. Follow GDS on Twitter, and don’t forget to sign up for email alerts....
Making our flooding content watertight
...which was attended by members of the EA content team, content designers working on EA services and a content designer from the Department for Communities and Local Government. We drafted...
Building better assessments for digital services
Posted by:
Trang Erskine - Senior Product Manager for GOV.UK Design System, Government Digital Service, Posted on:
-
Categories:
Service design
...way to go. We’re approaching the service assessment transformation as we would a digital service transformation. User needs will continue to be identified and validated, and we will continue testing...
7 things we learnt on our US visit
Posted by:
Olivia Neal and Rory Smith, Posted on:
-
Categories:
Digital Service Platforms, GDS team, People and skills
The US government runs an International Visitors Leadership Program, which brings together future leaders from around the world. The most recent visit was for future digital and technology leaders and GDS was invited to take part. We wanted to share what we learnt.
How users feel about webchat
Posted by:
Chris Heathcote - Product Manager for Accessibility Monitoring, Government Digital Service, Posted on:
-
Categories:
Digital Service Platforms
Webchat is a support channel where users can talk to advisers through real-time online text chat. We ran an alpha to learn from departments that have been using webchat and to learn what works for users.
GDS welcomes 2 new senior hires
Posted by:
Kevin Cunnington - former Director General, Government Digital Service, Posted on:
-
Categories:
GDS team, Transformation
...the organisation. Emily will be Director of Policy and Engagement at GDS. Emily previously worked at Number 10 as Senior Policy Adviser for Welfare, Employment and Pensions. Emily will be...
Help us give government better data about services
...identified 3 main useful metrics: the breakdown of transactions per channel, the number of unique users for a service, and the reason a user contacts a service or has to...
The GDS mission: support, enable and assure
Posted by:
Kevin Cunnington - former Director General, Government Digital Service, Posted on:
-
Categories:
Transformation
...Verify is a live service, and growing fast. We’ve hired and trained more people to deliver digital services right across government. I’m proud to be leading an organisation that has...
National Get Online Week: what we’ve been doing
Posted by:
Chad Bond - former Deputy Director for Standards Assurance, Government Digital Service and Jacob Bonwitt, Posted on:
-
Categories:
Events, GDS team
...basic digital skills free for adults who need extra help. GDS already helps government to create digital services so good that people prefer to use them, and the Service Standard...
Designing the register creation process
Posted by:
Martin Jordan – former Head of Service Design, GDS and Tom Hughes - Senior Content Designer, Posted on:
-
Categories:
Data
When designing services or creating content, we always start by thinking about user needs. We create registers in the same way.
Related content and links
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
Government Digital and Data
Download the GOV.UK App
The GOV.UK app went live in public beta in July 2025. Find out how to download it for free on GOV.UK.