Ross Ferguson introduces the product and service manager community, explains the importance of communities of practice and invites you to get involved.
Standards Assurance team announce savings of £339 million by working with departments to apply the digital and technology spend controls for the 2015 to 2016 financial year.
Half a decade on, GDS remains committed to its original principles: building and supporting services that put the user first. Here are some of the things I am looking forward to us working on in the next year.
Last year, the Australian government set up a team tasked with transforming government to make services easier to use – the Digital Transformation Agency. Here's the approach they’ve taken over the past 15 months.
GDS turns 5 this week (officially on Thursday 8 December), and we’re celebrating all week.
We’re going to spend some time on this blog looking back at the story so far. We’ll also look forward to the future.
December 2015 was the wettest month ever recorded in the UK. We didn’t have time to do a complete revision of the content before imminent flooding. So we made a few quick fixes and planned to return to the content in the spring for a proper improvement project.
We’ve blogged before about our discovery into building better service assessments. Now we’re ready to talk about our new approach.
The US government runs an International Visitors Leadership Program, which brings together future leaders from around the world. The most recent visit was for future digital and technology leaders and GDS was invited to take part. We wanted to share what we learnt.
Webchat is a support channel where users can talk to advisers through real-time online text chat. We ran an alpha to learn from departments that have been using webchat and to learn what works for users.
Kevin previously wrote about how GDS needs to make a commitment to collaborate with all government departments. This post announces 2 new senior appointments to GDS. Both will play a vital part in making that collaboration happen.