Building end-to-end services into GOV.UK

Kate Ivey-Williams talking about building service journeys into GOV.UK

Doing complex tasks like ‘starting a business’ or ‘learning to drive’ means users have to find lots of different pieces of content and interact with government lots of times. We’ve been working to take all these bits and pieces and build them into a coherent service journey, which will be displayed on a single page.

A user research lab for all of government

GDS user research lab

GDS recently moved to a new office, which gave us the opportunity to redesign our user research lab. We use it to carry out research into all the things we deliver, from guidance and standards to common components. Our lab is open to the rest of government so that they can carry out research into their own projects and services.

Bringing policy and digital together to deliver contracts

a member of the contracts team in front of a roadmap

Government buyers and suppliers have told us that they sometimes find government contracts long, complicated and hard to use. So we’re working with Crown Commercial Service, the Government Legal Department and law firm DLA Piper to simplify the contracts that are commonly used to buy goods and services across the public sector.