You can find more information about data on the dedicated Data in government blog.
At GDS we iterate. One of the key contributions to that iteration is the post change checking to make sure that the users needs truly have been met and that the rules of the game have not changed. Peter Jordan, …
Every year, central and local government serve citizens and businesses through one and a half billion transactions.
At GDS we’re using search data to inform every aspect of content production. It’s no dry data analysis though, search logs reveal surprising insights about what people really want. Lana Gibson, Product Analyst at GDS, explains how understanding search behaviour …
Managing transactional services is a complex task and can be quite bewildering with many systems and measurements involved. However, because we have digital tools and technologies, we can now pull...
An understanding of how cookies work is the first step in helping people to make informed decisions about the impact of these technologies on their online privacy.
As Product Analytics Lead at the Government Digital Service, one of my interests is how effectively people are finding government information and where they are finding it. I recently read the post on Government in the Lab; Social Media Drives …
...get relevant results even with the “wrong” search term. On Directgov when a user searches for license they will get results for licence and the term ‘unemployment benefit’ returns Jobseekers’...
I am Nick Breeze, one of the Senior Insight Managers at GDS and I work in the team responsible for testing content being developed for gov.uk. Recently we completed quantitative usability testing to compare the performance of content and layout …
...to thoroughly road test the methodology. The survey ran for a week and collected 266 responses. Lessons learnt The pilot study returned a wealth of data, which we in the...
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