GDS conducts Service Standard Assessments for public-facing services with more than 100,000 transactions per year. All smaller services are assessed internally by departments. As the expertise within departments has grown,...
...don't forget to sign up to email alerts. Transcript: Apply for a UK tourist visa from China - user research case study Home Office user researcher Katy Arnold talks about...
...the current Priority Service to come to our offices for a demonstration of the form. At the moment, the service uses long paper forms that often require repeated entry of...
...work we were doing and went out of their way to help us by talking to staff in overseas visa application centres. We tested a lot in Kuwait, quite a...
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