Pencils
A couple of weeks ago the content team at GOV.UK won a black pencil at the D&AD awards. Alongside the Design of the Year award it’s been a lovely way...
Introducing the Content Explorer
...all the items, and is great for sorting. The horizontal axis of the scatterplot scales automatically between the minimum and maximum engagement scores for that format as we’re usually interested...
Rewriting policy plainly
...for internal use, especially in a government department. Here, we tend to use specialised language to talk about what we're doing, which goes against the Inside Government style guidelines. We...
Writing for a citizen isn’t the same as for a customer
I’ve written web content for everyone from huge corporations to one-person start ups, and from small charities to central government departments. But for the last few months I’ve been writing ‘citizen-facing’ content (ie for the public, rather than policy-makers and …
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