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Government Digital Service, Department for Science, Innovation and Technology

Guest post: joining a GDS service standard assessment panel

Posted by: Katy Arnold, Posted on: 7 January 2016 - Categories: Service design, User research
Service Standard Assessment wall

GDS conducts Service Standard Assessments for public-facing services with more than 100,000 transactions per year. All smaller services are assessed internally by departments. As the expertise within departments has grown,...

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Ready for live: Apply for a visit Visa from China

Posted by: Jeremy Gould, Posted on: 16 March 2015 - Categories: Transformation

The government's new online Visa application service has passed its Digital by Default Service Standard assessment and is ready to go live. In public beta since June last year, the...

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Guest post: user research at the Home Office

Posted by: Katy Arnold, Posted on: 11 March 2014 - Categories: GOV.UK
Demonstrating with users - Home Office guest blog on GDS

...the current Priority Service to come to our offices for a demonstration of the form. At the moment, the service uses long paper forms that often require repeated entry of...

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Agile testing at the Home Office

Posted by: Mat Costick, Posted on: 26 November 2013 - Categories: Transformation

...acceptance tests, system integration tests and assurance tests. As part of the assurance role we’d get involved in writing contract requirements for testing and then assure suppliers’ capability to do...

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Testing with users around the world

Posted by: Katy Arnold and Chris Atherton, Posted on: 9 October 2013 - Categories: GDS team, GOV.UK, Transformation

...work we were doing and went out of their way to help us by talking to staff in overseas visa application centres. We tested a lot in Kuwait, quite a...

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This week at GDS

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 18 January 2013 - Categories: GDS team

Another busy week at GDS, including the release of the Transactions Explorer and the announcement of Paypal as the eighth supplier for the Identity Assurance programme. We've also seen visits...

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