DVLA – Government Digital Service

One link on GOV.UK - 350,000 more organ donors

Tom Loosemore - former Deputy Director, Government Digital Service, 18 March 2014 - Data, GOV.UK

...to join the NHS organ donation register. Over 350,000 people have now registered for organ donation via this one link on GOV.UK [since Jan 2013] Via a comment on that...

DVLA, we salute you

Tom Loosemore - former Deputy Director, Government Digital Service, 21 February 2014 - GDS team

...showed me a wonderfully well-categorised list of feedback sent in by users of her very popular online service; tens of thousands of comments each year. Here was a service manager...

User testing at DVLA

Jamie Trollope, 3 May 2013 - Accessibility, User research

We’re learning a lot about users as we work with more teams outside GDS. Jamie Trollope from the Customer Insight and Diversity Team at the Driver and Vehicle Licensing Agency (DVLA) writes about what they’ve discovered during some recent user …

One link on GOV.UK - 350,000 more organ donors

DVLA, we salute you

User testing at DVLA

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