The importance of creating inclusive government services
The challenges of building effective services for all and some of the work we're doing to make services as inclusive as possible.
This week at GDS
This week news of an office move at GDS, as well as new developments on open standards and the launch of Go ON North East. Rewired State are holding a Parliament Hack Day on 16 and 17 November, Ben Terrett and Josh …
This week at GDS
This week Minister for Government Policy Oliver Letwin came to see the work going on at GDS; the Open Standards Board is meeting, and GDS people are out speaking at DARE London and Government ICT 2.0.
Visiting Leicester Pension Service
Last week, Mark McLeod, Richard Smith and I visited Leicester Pension Service. We wanted to see first-hand how a major transactional government service operates, hear from front-line staff, and find out more about the needs of older users (who are …
Early design ideas for assisted digital from the Helen Hamlyn Centre for Design
Over the past two weeks, the assisted digital project with the Helen Hamlyn Centre for Design has evolved from understanding the reasons that older people are either not online at all or are only partially online, to developing ideas for …
Meet the assisted digital team
We’ve put together a video on the assisted digital team, showing a bit about who we are and what we do. Thanks to Graham Higgins and Giles Turnbull for making this for us, following their previous excellent work introducing the …
Designing assisted digital with the Helen Hamlyn Centre for Design
We’ve started a project with the Helen Hamlyn Centre for Design about how assisted digital support can meet the needs of older people. Peter Ziegler is leading the project and is a specialist in design research in older people and …
What about people who aren't online?
‘What about people who aren’t online?’ is a question we’re often asked on the assisted digital team. So we decided to run a workshop at GDS’ Sprint Alpha event on 17th July to answer it. Rebecca Kemp and Richard Smith …
Design students' perspectives on assisted digital
A few months ago Ben Terrett, Russell Davies and I were asked to give a brief to Goldsmiths BA Design course. Matt Ward, the programme leader, contacted us to give the students an opportunity to work on a ‘real life’ …
Helping claimants use digital services at Stevenage Jobcentre Plus
We know that great work is already going on inside and outside government to help people use digital services. We’re collecting examples to share as best practice and to learn from as we develop ideas for assisted digital support. We’ve …
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Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
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