The importance of creating inclusive government services
The challenges of building effective services for all and some of the work we're doing to make services as inclusive as possible.
The challenges of building effective services for all and some of the work we're doing to make services as inclusive as possible.
...lost Louis Hyde and Tom Cutting, both of whom again have worked for us now for at least a year and have done some fantastic work, so thank you and...
...Letwin, who is the Minister for Public Policies, probably the deepest thinker around how government works. He came over to see GDS. He had a good tour, so Identity, and...
...and Pensions (DWP). It administers State Pension and Pension Credit applications to customers living in South Lincolnshire, Leicestershire, Northamptonshire, Nottinghamshire and parts of Warwickshire. Leicester also delivers the DWP Bereavement...
Over the past two weeks, the assisted digital project with the Helen Hamlyn Centre for Design has evolved from understanding the reasons that older people are either not online at all or are only partially online, to developing ideas for …
...need to make sure that we provide some help and some support for those people who are offline, and that's Assisted Digital. What sort of people is Assisted Digital for?...
We’ve started a project with the Helen Hamlyn Centre for Design about how assisted digital support can meet the needs of older people. Peter Ziegler is leading the project and is a specialist in design research in older people and …
...forward digital inclusion projects, and by working with departments to build digital inclusion into their policy development; developing the evidence base on ‘what works’ in digital inclusion, and using this...
...and Tomomi Koseki represented the project Touch City, which used touch to link people who are offline (and indeed anyone) with digital services. Their concept involved using existing public infrastructure...
We know that great work is already going on inside and outside government to help people use digital services. We’re collecting examples to share as best practice and to learn from as we develop ideas for assisted digital support. We’ve …