CustomerFirst is a new unit in GDS, set up to explore fresh ways of working in government and modernise public services. The unit launched in January 2026. This blog post shares insight into the work so far and plans for the 2 years ahead.
...service delivery, coordinating consultations and anyone whose service area has been impacted by a recent consultation. If you don’t work in government but have relevant experience in this area and...
Yesterday the new Trade Tariff tool on GOV.UK was released as part of the wider ‘international trade’ release. Matthew Ford, Ruby on Rails developer from Bit Zesty explores the tool in more detail.
...of the complexity for people needing to look up EU commodity codes and other customs information when importing or exporting goods. We’ll be explaining more about this tool in a...
...Government services? Were high-volume services more likely to be a certain type than low-volume services? Did some Departments specialise in particular service types? Findings Taking a sample of services, we...
Search is right at the centre of GOV.UK. It’s the main focus of the homepage and it appears in the corner of every single page. Many of our recent and upcoming apps such as licence finder also rely heavily on …
At GDS we iterate. One of the key contributions to that iteration is the post change checking to make sure that the users needs truly have been met and that the rules of the game have not changed. Peter Jordan, …
...the Driving Standards Agency explained how GDS values inspired a re-evaluation of their content, and the big difference it has made to their audience. Simpler, clearer, faster. Ever since I...
I was recently invited to give a short talk at Agile Teacamp, an event where people come to learn about and share their experiences with agile software development. They're friendly and informal events held over a cup of tea in a department store …
Every year, central and local government serve citizens and businesses through one and a half billion transactions.
...services - amongst them the government’s flagship digital service. EVL Carolyn I started work on digital services in 2003/04 when things were very different in the digital space. Electronic Vehicle...
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
