Designing the Scottish government’s service standard assessments

I’m Katy. I’m currently working in the Digital Public Services and Business Transformation Division as part of the Scottish government’s Graduate Development Programme.
I’m Katy. I’m currently working in the Digital Public Services and Business Transformation Division as part of the Scottish government’s Graduate Development Programme.
...week, it was announced that the UK is now ranked at the top of the United Nations' latest e-government index. That’s a great testament to the work being done by...
...services (GOV.UK Pay and GOV.UK Notify) that will save millions and make it easier for people across government to build services taken GOV.UK Verify from beta to live – a...
...Service. This is really important for us. As Stephen Foreshew-Cain says in his post What government might look like in 2030: “The best way [to build better government services] is...
We spoke recently at a roundtable in Parliament, organised by the All Parliamentary Group for Design and Innovation (APDIG). At the session, ‘Designing the next generation of government services’, we talked about why GDS is making service design a priority.
Consumer Affairs Victoria is a business unit of the Department of Justice and Regulation, in the Victorian state government. Its purpose is to help Victorian businesses and consumers be responsible and informed.
Although we’ve been around for quite some time, chances are you haven’t heard of the Delivery Operations (Del Ops) team at GDS. And if you have, you probably don’t have a clear idea of what we do.
Yesterday, I gave a talk at the Public Sector Show. It re-visits some of the things I spoke about recently, but ties them together with some new thoughts about the future of GDS and the role we play.
...staff from GDS will be joining the Civil Service as we march in the Pride in London parade tomorrow too. Why this matters I’ve talked before about how the job...
...irrespective of gender, who cares about having an equal and diverse workplace at GDS. That group has been up and running for over a year now, and has been hugely...