This week at GDS
...just for people here in GDS, but actually for all the people in departments who have supported us, not just over the last 6 months, but for years now, in...
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GOV.UK One Login: A Disclosure and Barring Service Success Story
Posted by:
Allan Robinson - Product Manager, Basic Digital Service Team, DBS, Posted on:
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Categories:
GOV.UK One Login
...onboarding process for departments, assigning dedicated engagement managers to ensure streamlined communication and a personalised experience for each team. Laying the foundations From the initial co-design process through to private...
The future of digital identity
Posted by:
Lisa Barrett - former Director for Digital Identity, Government Digital Service, Posted on:
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Categories:
GOV.UK One Login
...only for government transformation – as has often been our focus – but also for users who benefit from a safe, effective and functioning digital economy underpinned by strong digital...
Creating the UK government’s accessibility empathy lab
Posted by:
Alistair Duggin - former Head of Accessibility, Government Digital Service, Posted on:
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Categories:
Accessibility
...magnification) iPhone and iPad (for using the VoiceOver screen reader and other accessibility settings) Android phone and tablet (for using the Talkback screen reader - being setup) Mac (for using...
Improving the government’s identity standards
In December 2018, we blogged about what’s next for Verify. The programme's main aim continues to be to help users create, use and reuse digital identities across public and private...
How GOV.UK Notify is helping local authorities improve their services
...with a formal letter. In one 3-month period, Dacorum sent 3,000 fewer letters, saving them £5,000 in printing and postage. They also issued 400 fewer court summons for non-payment of...
GOV.UK Notify is sending messages for more than 1,500 services across the public sector
Posted by:
Pete Herlihy - former Lead Product Manager for GOV.UK Notify, Government Digital Service, Posted on:
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Categories:
GOV.UK Notify
...Notify included the Driver and Vehicle Standards Agency who used it for MOT reminders, Environment Agency and Natural Resources Wales for flood warnings and Pembrokeshire County Council for 5 different...
Reaching all our users
...attend. On the day I put up two large, colourful banners to attract attention. One for the entrance and one for the spot where I'll be doing the research. I...
Professions and boldness
Posted by:
Stephen Foreshew-Cain - former Executive Director, Government Digital Service, Posted on:
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Categories:
GDS team, People and skills
...post. Of course that’s how we should act and think and I’m confident we will. Be bold! Join the conversation on Twitter and don't forget to sign up for email...
More than a helpdesk: user support’s role in helping GOV.UK Notify send 12 billion messages
Posted by:
Ryan Carvalho, Service Designer, GDS, Karl Chillmaid, Senior Content Designer, GDS and Ia Croxton, Senior User Researcher, GDS, Posted on:
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Categories:
GOV.UK Notify
GOV.UK Notify has sent 12 billion messages since May 2016. That’s a major milestone for our team – but it’s not the whole story. It took us 4 years to...
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Download the GOV.UK App
The GOV.UK app went live in public beta in July 2025. Find out how to download it for free on GOV.UK.