CustomerFirst is a new unit in GDS, set up to explore fresh ways of working in government and modernise public services. The unit launched in January 2026. This blog post shares insight into the work so far and plans for the 2 years ahead.
Today marks the return of our occasional series of videos introducing GDS teams. So far, we've introduced the Transformation team, the Finance team and the Hosting and Infrastructure team, and shone the Spotlight on procurement. Now we'd like to give you …
Highlights: This week we visited the DVLA in Swansea, went to their executive board and met the team working on 1 of the 23 exemplar transactions which are being redesigned to meet the digital by default service standard. DfE (Department …
This week we welcome the Department for Education and HM Treasury to GOV.UK. Launch of Department for Education DfE is the 22nd department to move to the Inside Government section of GOV.UK. The department joins Inside Government with 1,546 publications, …
One of the updates we’ve made to the Government Service Design Manual is to add video case studies. Video has been one of the best methods we’ve found for quickly and candidly sharing what it’s like to work on a …
Last Friday Rebecca Kemp, Joshua Marshall and I visited the opening of the ‘Design that Makes a Difference’ exhibition at the Royal College of Art. Josh is our accessibility lead and Rebecca leads the Assisted Digital programme. Organised as a …
The first thing you see when you walk into GDS is the 7 main messages which guided the build of the GOV.UK alpha. Visitors to GDS often scribble them down, and like our Design Principles they help provide a shared language for …
Highlights - this week marks 6 months of GOV.UK, with some great statistics including 187 million visits to the site and 546 million page views since launch. We were really pleased this week to be chosen by the Design Museum …
The Government Digital Service started out as a small group of people with experience building and running large online services. Since then we’ve grown the team, added lots of smart people, and talked to even more experts from other organisations. …
Today we welcome the Department for Work and Pensions (DWP) to GOV.UK. DWP is the 21st department to move to the Inside Government section of GOV.UK. It has joined Inside Government with almost 900 publications, 9 new policies, a host …
Judges unanimously voted for GOV.UK above other category winners including fashion, furniture and architecture, for its "well thought out, yet understated design" - Design Museum design of the year award 16 April 2013 #designsoftheyear
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
