GOV.UK Notify

GOV.UK Notify lets public sector services send emails, text messages and letters.

Find out more on the Notify features page

More than a helpdesk: user support’s role in helping GOV.UK Notify send 12 billion messages

Illustrative image showing a general user support journey, with illustrative icons below it to show how support data is used by the Notify team - to scale, engage the team, for continuous improvement and to measure progress.

User support – a necessary burden or a strategic advantage? Find out how GOV.UK Notify turned users’ questions into insights, team engagement and an improved service that has now sent 12 billion messages.

Join the user research panel for GDS products and services

Two people sat together in front of a MacBook, reading through an exercise sheet for a research task.

We’re launching a new way for civil and public servants to help us iterate the Government Digital Service’s digital products and services.