What do we mean when we talk about services?
![a poster from one of the workshop with post-it notes with ideas](https://gds.blog.gov.uk/wp-content/uploads/sites/60/2018/03/X-1-of-1-2-620x413.jpg)
To a user, the definition of a service is simple. For those of us who work in government, though, it can be more complex. Before updating the Service Standard, we need to settle on a cross-government definition of an end-to-end service. So we carried out research to do this.