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ben carpenter

Ben Carpenter - former Assisted Digital & Digital Take Up Lead, Government Digital Service

Assisted Digital Assessments Lead at GDS.

Understanding all the barriers service users might face

A sticker with 'deliver whole services for users' written on it

Building accessible and effective end-to-end services requires a holistic approach to users and the barriers they can face. Here are some things we’re working on to reduce these barriers.

Updated assisted digital guidance in the Government Service Design Manual

Assisted Digital guidance update

...to support their plans. Assessors have a set of prompts for assessments at each phase of service design, helping them to get the best information from the service manager about...