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ben carpenter

Ben Carpenter - former Assisted Digital & Digital Take Up Lead, Government Digital Service

Assisted Digital Assessments Lead at GDS.

Understanding all the barriers service users might face

A sticker with 'deliver whole services for users' written on it

Building accessible and effective end-to-end services requires a holistic approach to users and the barriers they can face. Here are some things we’re working on to reduce these barriers.

Updated assisted digital guidance in the Government Service Design Manual

Assisted Digital guidance update

The Digital By Default Service Standard came into full force this month. We have updated the Government Service Design Manual to help services understand and meet the requirements of criteria...